Shipping & Returns
Shipping Information
We provide free standard shipping through Australia Post.
All orders are Made to order with love and will be ready for postage between 4-6 working days. If you have not received an order within 10 days of postage, please notify us by email at: [email protected]
Refund and Returns
Your satisfaction is our first priority at Tess&Rae. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Returns Process
To return an item, please send us email to [email protected] and we will send you further instruction.
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
Buyer must contact seller within 48 hours of receiving the item. Item must be deemed faulty in order to obtain a return. Item must be in same condition as per purchase in order to receive money back. Return postage to be at the cost of the buyer.