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Shipping & Returns

Shipping Information

We provide free standard shipping through Australia Post.

All orders are Made to order with love and will be ready for postage between 4-6 working days. If you have not received an order within 10 days of postage, please notify us by email at: tessandrae1@gmail.com

Refund and Returns

Your satisfaction is our first priority at Tess&Rae. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send us email to tessandrae1@gmail.com and we will send you further instruction.

And also include the following information:

Buyer must contact seller within 48 hours of receiving the item. Item must be deemed faulty in order to obtain a return. Item must be in same condition as per purchase in order to receive money back. Return postage to be at the cost of the buyer.